Privacy Policy

1. Who we are

This website, flowerbridge.online, is operated by FLOWER BRIDGE LTD, a private company limited by shares, registered in England and Wales with company number 14870684. Our registered office is Flat 25, Markstone House, Lancaster Street, London, SE1 0RL, United Kingdom. We act as the data controller for personal information collected through this site.

2. Data we collect

We only collect personal data that you provide to us or that is strictly necessary to operate the site:

• Contact-form submissions: name, email address, phone (optional), enquiry topic and the content of your message.
• Correspondence: any emails or phone calls you exchange with us.
• Technical data: limited server-log information (IP address, browser type, timestamps) used solely for security and basic troubleshooting.

3. How we use it

We use personal data to:

• respond to your enquiry;
• provide the services you request;
• maintain records required by law;
• protect the security and integrity of our site.

We do not use your data for automated decision-making or profiling, and we do not sell your data to third parties.

4. Legal bases

Under the UK General Data Protection Regulation (UK GDPR) we rely on:

• Consent — when you submit the contact form.
• Contract — to perform the service you ask us to deliver.
• Legal obligation — to keep records required by UK law.
• Legitimate interests — to keep our site secure and to respond to enquiries.

5. Sharing & recipients

We only share personal data with carefully selected third parties who process it on our behalf, including:

• our website and email hosting providers;
• accountants and legal advisors;
• public authorities, when required by law.

6. Retention

We keep personal data for as long as needed to fulfil the purpose for which it was collected and to comply with legal obligations. Contact-form submissions are typically retained for up to 24 months unless we are in an ongoing engagement with you.

7. Your rights

Under UK GDPR you have the right to:

• access the personal data we hold about you;
• request correction of inaccurate data;
• request erasure in certain circumstances;
• object to or restrict processing;
• withdraw consent at any time;
• request data portability.

To exercise any of these rights, email info@flowerbridge.online.

8. Security

We apply appropriate technical and organisational measures, including TLS encryption of our website, access controls and the principle of least privilege. No system is perfectly secure, but we take reasonable steps to protect your data.

9. International transfers

Where personal data is transferred outside the United Kingdom, we rely on approved safeguards such as the UK International Data Transfer Addendum or the European Commission's Standard Contractual Clauses.

10. Contact & complaints

For any privacy-related question or request, please contact:

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) — ico.org.uk.